Western Governors University (WGU) C208 Change Management and Innovation Practice Exam

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Why is measurement critical in change management?

It is used to balance budgets

It ensures adherence to structure and hierarchy

It helps assess the effectiveness of change efforts

Measurement is critical in change management because it helps assess the effectiveness of change efforts. By implementing metrics and data collection techniques, organizations can evaluate whether the changes they have initiated are achieving their intended outcomes. This assessment provides valuable insights into how well the change is being accepted, the impact on organizational performance, and areas that may require adjustments or additional support. Without measurement, it is challenging to determine success or failure, identify problems early on, or justify the investment in change initiatives. Effective measurement allows organizations to make informed decisions, refine their strategies, and ultimately drive more successful change outcomes.

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It facilitates resistance among employees

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