What concept helps leaders understand resistance to change?

The mental model concept reflects personal beliefs and experiences, which is crucial for leaders in understanding resistance to change. Mental models shape how individuals perceive and interpret their environment, influencing their reactions to new initiatives. When individuals face change, their existing mental frameworks can create resistance if the proposed changes challenge their established beliefs or comfort zones. By recognizing these mental models, leaders can tailor their communication and change strategies, addressing the underlying concerns and beliefs that may be causing resistance. Engaging employees in dialogue about their perceptions and involving them in the change process helps to shift their mental models, reducing resistance and fostering acceptance of the change initiative. This understanding enables leaders to implement change more effectively by considering the psychological and emotional dimensions of their team members.